"Lauri was the agent for the seller in our last transaction. I was so impressed with her abilities, I vowed to use her as our agent when the time came for us to move. I know why Lauri Cass does so well in her field. She loves it and is committed to her clients. Kudos to Windermere and Lauri! Andrea and Theodore"
"Dear Lauri, First off, I want to thank you for all your hard work in helping us complete our recent real estate transactions. I would recommend your services to anyone with total confidence. We were very pleased by your knowledge of the real estate market in our neighborhood. We were very thrilled that we had a full price offer in less than a month--right around the holidays! Your marketing efforts, no doubt, led to the success. Your detailed flyers and internet listings proved to be very effective. By far, the thing I was most impressed with was your accessibility.
As you're well aware, the negotiations for our purchase were at times quite difficult. Throughout the whole process it was easy to reach you by phone.
On those rare occasions when I left a message, my calls were always promptly returned. We were also impressed with your patience and loyalty. You fought for us, in what was a long negotiation. In the end, we got everything we wanted and our sale and purchase closed right on schedule. I'm looking forward to being able to send you some referrals. If any of your prospective clients would like to call me, I'd be happy to discuss my experience with them. Take care and thanks again. Sincerely, Michael."
"Dear Lauri, Thank you so much for your honesty, integrity, hard work and professionalism. After talking with several Realtors we knew you would be the best person to represent us. We really appreciated the way you watched out for our best interests in the contracts and the subtle ways you dealt with difficult issues. Best wishes for a bright and prosperous career. We will enjoy the treats, herbs, wine, tray and planters. I will miss my herbs!!! Take care! Fondly, Bonnie and Dan"
"Dear Lauri, This is just a short note to say thank you for your hard work and effort in helping us sell our home--"thank you"! We truly appreciated your experience and dedication in your job. And as a side note, I (Terena) personally , am so grateful we ended up with a washer and dryer!!! That would have turned out to be a real hassle--so I am very grateful for the way you worked it out! I'm sure you'll continue to excel in your work...in comparison to our friends with homes on the market, your marketing techniques were way above and beyond their materials (i.e. photos, flyers, prompt response from you to our needs, etc). Thanks again. All the best to you. Dave and Terena"
"Dear Lauri, We would like to thank you for helping us sell our home. Every time we called you, you either answered immediately or got back to us in a few minutes. That was very important. You did a good job of marketing also. Your experience shows. We would highly recommend you to anyone, in fact I already have. P.S. You have a very pleasing personality. Harry & Charolette"
"As a Loan Officer and a Real Estate Appraiser, my wife and I regularly work with Realtors. We first invited you to talk with us about selling our home because of your excellent reputation for professionalism and your comprehensive marketing program. You impressed us with your initial listing presentation, the quality of your team of experts, and certainly with the multiple offers your detailed marketing approach quickly delivered. The professional courtesies you extended us, your personal availability by phone (even in to the evening hours), and your keen attention to details exceeded even our high expectations of you. Your savvy negotiating skills consistently protected our best interests and resulted in a sale that pleased us immensely. And you even coached our out-of-state Realtor on negotiating the purchase of our next home.
Lauri, working with you was a delightful experience during every aspect of the process. We especially want to say Thank You for a job well done! James & Debi"
"Good Morning Lauri, I received the gift basket and was overwhelmed by your thoughtfulness. It is a great gift and I will be enjoying it this weekend. It arrived fine. Once again I want to thank you for the excellent work you did for me and my family. You really do have excellent customer service skills and professionalism. I have had my dealings with goofballs that lack customer service and the right attitude towards their clients. Somehow you have a feeling in your gut when you are dealing with a yo-yo and you should walk away as soon as you can. I can say that I have never felt that way with you and that you were always honest and a pleasure to work with.
You are definitely doing it right and I wish you continued success. I know yours is not an easy profession and I congratulate you on what you have accomplished. I have already put in an offer on a house here and it has been accepted and I am once again back to running around with my head cut off, getting a lender, moving, notifying the landlord, schools and all that fun stuff....and all this while its tax time!!! Thanks again, Sylvester"
"Dear Lauri: Thank you very much for the excellent service you provided us in selling our home in Fairwood Greens. Being out of state, we really needed someone we could count on to take care of all the details. You exceeded our expectations, handling everything very efficiently and professionally. We never revealed to you until now that we are both new Realtors ourselves going into business here in Sacramento, CA, so we can really appreciate a job well done. We especially admire your willingness to be available by cell phone all the time, except when you are with another client. It gave us a warm feeling to know that you were going to be there if we needed you.
So many Realtors these days refuse to do that, opting instead to have someone else answer his or her calls.
We will certainly recommend you to anybody we know needing to buy or sell in the Seattle area. Best Regards, Doug and Irene"
"Dear Lauri, We wish to express our gratitude for the professional manner you used in the sale of our home.
The flyer you created was tasteful and informative.
It was also nice to know you made certain the buyer was pre-qualified before showing our real estate. You saw to it that everything went smoothly. Also, it was nice to feel free to call you at any time with our questions and to have you answer the phone on the first or second ring. Thank you for being there when we needed you. Most sincerely, Jay and Mary"
"Dear Lauri, Thanks very much for the enthusiasm and professionalism you showed when listing our house.
Your marketing plan was first rate. Imagine our surprise when we got two acceptable offers within two days of the listing! The speedy sale at a great price allowed us to relocate within our needed time frame. Thanks again, Lee and Jim"
"Dear Lauri, We really appreciate you for the great work on selling our house. You were very dedicated and knowledgeable about your work. You patiently explained to us if we didn't understand about the procedure or what steps need to be taken with the whole thing, and you negotiated well so that both sides ended with good turns. You always responded quickly to our phone messages. We were very impressed with your great marketing strategy about the house.
We were pleased with everything you'd done and we were able to close the house right on time with the price we asked for. Thanks again, Mary & family"
"Lauri, Thank you VERY much for all your help, professionalism, hard work and the incredible follow through on the sale of our house. There is no way we could ever thank you enough! Guess we should have done it right the first time around!!! Thanks, Casey and Terry"
"Lauri, I want to thank you for the tremendous support you provided in selling my home. While I had the utmost confidence in your marketing plans, I have to say that it was most impressive when we had the right offer and how you handled the transaction from tightening up the terms to maintaining positive relationships between parties. You were great! Sincerely, Terry"
"To Whom it May Concern, Lauri Cass recently marketed a house for me and my business partner after two previous realtors made unsuccessful attempts at selling it. I attribute her success to her energy, zeal, experience and honesty. I discovered that there were many reasons a realtor may not be successful in selling a property, and Lauri was aware of all of them. Her marketing strategy was excellent. It is my advice to prospective clients of Lauri not to waste time with other Realtors IF YOU REALLY WANT TO SELL YOUR HOUSE! LET LAURI DO THE MARKETING AND SAVE YOURSELF A LOT OF TIME AND FRUSTRATION! Sincerely, Katie"
"Lauri, Thank you so much for the tremendous efforts in selling our home so quickly. While we'll miss our little house, it's a great relief to have sold it.
Now we can relax and enjoy the holidays! And thanks also for the lovely gift basket full of goodies, it was a wonderful treat! We just knew you would live up to your excellent reputation! Sincerely, Chris and Teresa"
"Lauri, I just wanted to say thanks again for all of your hard work that went into the sale of our home. I really cannot say enough about what you did for us.
The fact that this was a relocation move, there was a lot of stress for us. We had a lot of things going on in a very short period of time. You took all the stress off of our shoulders when it came to selling our home in Washington. There was not a moment of doubt in choosing you to represent us. From the first time you came into our home to do the market value assessment, you were incredibly gracious and very attentive to what our needs were. You were always available when we needed you. We truly felt as though we were your only client, and I know for a fact that you are a very busy woman! We were so impressed with the marketing of our home. That definitely made all the difference. We had so many people come to look at our house and that never would have happened if the marketing wasn't tip-top! We never felt out of the loop as to what was going on with the entire selling process. We have had other friends sell homes and they did not get the kind of attention that we did from you. We would recommend you in a second, because it really shows that you love what you do! Thanks again for everything! Sincerely, Stephanie and Damon"
